What Our Clients Ask Us

Deciding to make the switch to business process outsourcing for your document management needs can be overwhelming. With so many service providers to choose from, including local and national companies, it can be difficult to determine what you need and who can provide you with the best service at the right price.

Our goal is to provide you with guidance based on our knowledge and experience.

At Albuquerque Image Products, we don’t just offer our customers superior printing equipment and document management services; we strive to deliver reliable, efficient, and knowledgeable customer service.

At Albuquerque Image Products, we don’t just offer our customers superior printing equipment and document management services; we strive to deliver reliable, efficient, and knowledgeable customer service.

With that in mind, here are some of the questions we hear most frequently from our customers

What level of service do you provide?

With more than a decade of experience, our sales and support staffs understand how purchasing and leasing decisions are made. We know that our potential customers are often tied into extended service contracts and realize that most machines can handle the basics when it comes to copying, printing, scanning, and faxing documents. So we differentiate ourselves by the service we provide. Our proactive service model utilizes the power of the latest in monitoring software to anticipate all of your maintenance and supply needs, so you don’t have to worry about downtime. While most service calls may take hours or days to fulfill, our technicians can preemptively provide you with the repairs or upgrades you need to keep your business up and running. Even better, our monitoring software allows us to perform many of our service functions after hours, so you don’t have to close up shop or lose productivity during the workday.

How long will it take to get a technician out for service and repairs?

While most of our competitors strive to respond to service calls within four hours, our team can often solve most problems and perform basic software upgrades remotely. While it can take time for a technician to arrive at your location, our system is designed to not just respond to problems instantly but to anticipate issues that may come up. Our machines are capable of notifying us when you’re out of town or need to update your operating system. When a device goes offline, we receive an immediate alert and dispatch our team as quickly as possible. Also, our remote service capabilities mean we can schedule many maintenance and repair tasks outside your regular hours of operation, so you never lose out on productivity.

What other services do you provide for small businesses?

We keep our eyes on the prize and are always looking at the latest advances and innovations in document management. While you may start out with a simple scanning project or equipment lease, you’ll soon discover we can launch your business into the future. With our professional off-site and on-site document scanning, we can scan up to 25,000 images a day. Our document indexing and cloud-based storage options allow you to create a secure, easily accessible archive of all of your essential paperwork. By partnering with Copystar, we can provide you with the best in document replication either on-site or as a lease or purchase option. Finally, our professional and knowledgeable staff can provide a work-flow assessment to help you streamline your operations and gain efficiency.

Still have questions?